BAXI ENTERPRISES PTY LTD is Australia’s leading CBEC cross-border e-commerce distribution, sales, and marketing company. The company specializes in health, wellness, beauty, and other products from Australia and New Zealand. As a key leader in the Australian cross-border trade industry, the company focuses on developing the Chinese and Southeast Asian markets. The brands we operate cover 90% of the top health products in Australia (Swisse, Bioglan, Blackmores, Ostelin, Unichi Wellness, etc.)
The company operates both wholesale and drop shipping businesses, with over 3,000 square meters of large cross-border warehousing in Sydney, multiple retail stores, and offices in places like Wuxi. We boast a diverse and strong marketing team.
工作介绍:
Key Responsibilities:
Sales Operations Support
Prepare sales proposals, quotes, and contracts.
Ensure accuracy and compliance with company policies.
Handle customer inquiries (orders, products, services) and escalate issues when needed.
Client Communication & Relationship Management
Maintain relationships with existing customers via follow-ups and visits.
Prospect potential clients through emails and visits.
Data Analysis & Reporting
Collect and analyze sales data to identify trends and improvement areas.
Track conversion rates and customer acquisition costs to optimize sales.
Requirements (About You):
Education: Bachelor’s degree in Business, Marketing, or related field (preferred).
Experience: 1+ year in sales administration (FMCG experience a plus).
Technical Skills: Proficient in Microsoft Office (Excel, PowerPoint, Outlook).
Soft Skills:
Strong organizational & multitasking abilities.
Detail-oriented with high accuracy in data management.
Problem-solving mindset, proactive, and team-player attitude.
Key Selling Points (Why Join?):
✔ Global Exposure – Work in international markets.
✔ Great Team Culture – Collaborative, multinational environment.
✔ Fast-Growing & Learning Opportunities – Career development in a dynamic setting.
Ideal Candidate Profile:
This role suits someone who is organized, analytical, and customer-focused, with a knack for supporting sales operations while leveraging data for decision-making. Experience in FMCG (Fast-Moving Consumer Goods) would be beneficial but not mandatory.
对Baxi业务方向及采购库存链条深度了解，熟悉跨境供应链和品牌代理，推动资源整合。负责对接品牌方和仓库，管理热销产品备货，以及开单、订单执行，对账和售后跟进。
核心优势：
- 性格开放 (Open)： 善于沟通，乐于建立和维护多元化的客户及合作伙伴关系。
- 坚韧 (Resilient)： 在压力下保持动力，积极解决问题，追求目标达成。
- 深度行业认知： 3年以上大健康产品（保健品、母婴、美妆优先）销售经验，精通代购业务全流程。
- 跨境供应链专家： 熟悉跨境供应链运作及品牌代理模式，深度了解 Baxi 业务方向及采购库存链条。
- 双语能力： 精通中英双语，有效沟通无障碍。
- 本地资源加分： 拥有澳洲本地供应商或渠道资源为显著优势。
在客户开发与关系维护方面，针对B2B客户，拓展本地华人代购商，定期拜访重点客户，并签订采购协议。对于B2C客户，通过微信和WhatsApp与高净值客户保持联系，提供个性化的选品建议，并根据销售数据调整产品组合。
在工作风格方面，注重客户导向，善于挖掘客户需求，能够妥善处理复杂的客户投诉。注重结果导向，愿意接受业绩结果考核。推崇扁平化管理模式，每周举行例会，以便快速做出决策。
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Salary packaging
Work Location: In person