- Work in an industry leading and person-centred allied health organisation
- Make a meaningful impact through outstanding customer service and administration
- Enjoy a dynamic role where no two days are the same
Job title - Administration Assistant (Service Agreements)
Location – North Eastern Melbourne
Employment Type - Full time (Monday to Friday 9am - 5pm)
Salary - $25 - $31 per hour (depending on experience)
About Everyday Independence
With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.
About The Role
As an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:
- Interpreted NDIS plans and developed service agreements.
- Maintained accurate Service Agreements for participants.
- Onboarded a new participant, including explained how we deliver our services in the social model and set expectations of how we will work together.
- Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
- Checked PRODA for available funding and communicated with participants, families and practitioners to ensure service agreements are accurate
- Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
- Worked closely with the administration team to complete all tasks across the area efficiently.
- Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.
At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.
To be considered for this role you’ll need:
- 2–3 years’ experience in administration with a customer service and relationship building focus.
- Experience working in NDIS/Disability sector is desirable, however not essential.
- Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
- Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
- Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
- Attention to detail.
- Positively contribute as a member of a team, ensuring that the team achieves its objectives.
- Approach problems with a ‘can-do’, problem solver attitude and enjoy the challenges that come each day.
- Be change ready – we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
- Prior to commencement, you’ll also need to obtain a Working With Children’s Check and NDIS Workers Screening Check.
- Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
- Team Culture: A contemporary and positive team culture where everyone shares the same vision.
- Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
- Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You’ll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
At Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families. Apply today and start your journey as a change maker.
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