Changing Lives, Transforming Careers
At Amplifon, we're more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.
With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.
Join us and shape a future where sound connects, inspires, and transforms lives.
Life at Amplifon:
Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.
Here, you'll find all the support, tools, and opportunities you need to grow, whether it's through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.
Location: this role can be based either in Melbourne or Sydney
We are on the lookout for our next Audiology Training Lead to join the Retail Excellence team!
About The Role
This role is responsible for ensuring that our Audiology team is supported by best in class training to drive performance and customer satisfaction for our clients at Amplifon.
- The successful candidates' responsibilities will include:
- Coordinating & coaching the Amplifon Audiology Training Team
- Responsible for delivering sustainability targets and training hours across Academy Pillars
- Responsible for tracking and measuring the effectiveness of training
- Responsible for end to end induction programs for all new Audiology team members, including partnering with HR to track and coordinate all new joiners.
- Ensuring cutting edge training strategies are deployed across Amplifon Australia.
- Reviewing any feedback and areas of improvements proposed by wider Team.
- Develops, updates, and tracks LMS e-learning modules.
- Coach Trainers on handling sensitive matters with staff and resolving staff training issues escalated by the team.
- Ensure a high level of clinical documentation is maintained
- Be an ambassador all new initiatives
About You
- Audiologist experience minimum of 3 years
- Training Experience (advantageous)
- A passion for training and service excellence
- Knowledge of Amplifon's LMS and ability to develop creative storyboards for a LMS
- Confident in creating and presenting material face-to-face or online
- Efficient in all Microsoft office software and design software
- Ability in negotiating and communicating effectively with different individuals and stakeholder groups
- Display initiative and be open to new ideas and suggestions.
- A motivator who can achieve the best from their people
- Strong coaching and mentoring skills
- Strong planning, coordination, and execution skills
- Ability to travel
- Based in Sydney or Melbourne
What we offer in return
- Competitive remuneration with performance bonus
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Yearly flu vaccinations
- Free access to our Employee Assistance Program
- Career growth opportunities within the largest independent hearing care network.
Putting People First
One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.
In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.
Ready to take the next step in your career? Amplify your purpose with Amplifon!
As an employer that embraces Equal Opportunity and promotes inclusion and diversity, we encourage people of all ages and backgrounds to apply.
