- Customer Experience
- Casual
- Closing on: Sep 5 2025
- Great culture and collaborative team environment
- X2 casual positions available!
- $35.55 - $38.03 per hour + Superannuation
About the role
As a Facilities Service Officer, you will be responsible for providing an excellent customer experience to patrons of the Town Hall and Council's offsite venues. The key priority in this role is to ensure Council staff and external customers received satisfaction when using Council facilities.
Reporting to the Team Leader Venue Experience, you will:
- Providing thoughtful and responsive service, addresses the needs of both internal and external stakeholders, fostering a positive customer experience
- Set up/dismantle meeting rooms and functions, including tables and chairs, AV equipment and coffee stations
- Ensure equipment is functional and adhering to OH&S guidelines.
- Liaise with the public, event organisers, external users and Council staff
- In the event of an emergency, act as the Fire Warden and help coordinate the organisation's Emergency Management Plan
This position may require you to work during weekends and evening hours and across several facilities within the Municipality as and when needed.
About you
We are looking for an individual who is proactive, efficient and results focused with exceptional customer service skills and attention to detail.
You must be able to work autonomously and manage your own time in the face of competing demands.
The following is also required:
- Customer first attitude and ability to provide an excellent experience to both external and internal stakeholders
- Excellent oral communication skills with hirers, guests, and staff
- Knowledge of and ability to trouble shoot audio visual systems and technologies
- Skills in managing time, setting priorities and planning
- Understanding of Occupational Health & Safety procedures
- Experience in the Service Industry
- A current Victorian Drivers licence
Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.
Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:
- Employee Working with Children Check
- New National Police Record Check
- Pre-employment medical assessment
- Evidence of right to work in Australia.
Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Apply NOW!
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:
- Attach your resume
- Attach a cover letter (no more than one page)
- Answer the following screening questions
Closing date: Friday, 5th of September 2025 at 11.55pm
For further information or a confidential discussion please contact Robert Parker, Manager Customer Experience at [email protected]
What’s on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:
- Flexible work options
- A supportive and collaborative team environment where your ideas are welcomed
- Access to paid training and participation in Council’s extensive Learning and Development programs
- Reward and recognition programs
- Comprehensive leave entitlements
- Corporate gym memberships at Glen Eira Leisure
Working at Glen Eira City Council
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.
Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:
- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
- Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on [email protected]
We value the knowledge, skills and talents that all people can share with our workforce and community.
