Principal Engagement Officer

Create Lasting Change , Join a team dedicated to supporting victims and enhancing community safety across Queensland.

At Queensland Corrective Services (QCS), we believe in transforming lives through evidence-based correctional services that reduce recidivism and build safer communities. We're looking for a Principal Engagement Officer to oversee and enhance best practices in victim support and drive professional excellence within our Victims Register team.

About the Role

As a Principal Engagement Officer, you'll provide high-level case management support, guide frontline staff in handling complex and high-risk victim cases, and drive trauma-informed, victim-centred practices. You will guide and support staff development, cultivate a culture of ongoing learning, and oversee professional growth initiatives statewide.

This is your opportunity to shape how victims of crime are supported , influencing both internal practice and external stakeholder engagement across Queensland's justice system. In this role, you will:

Mentor and support staff through reflective practice, coaching, and expert guidance
Lead best practice initiatives and support complex, high-risk case management
Deliver training and drive continuous capability-building within the team
Collaborate with stakeholders to enhance engagement, particularly with Aboriginal and Torres Strait Islander communities and culturally diverse groups
Provide strategic input into victim-related policies, service improvements, and legislative requirements

What We're Looking For

Our ideal candidate will demonstrate:

Experience in complex case management, especially in victim services or the criminal justice system
Proven ability to lead, coach and develop teams
Strong communication skills with the ability to influence and foster inclusive practice
A commitment to trauma-informed and culturally safe service delivery
Relevant qualifications in Psychology, Criminology, Social Work or Human Services (postgrad qualifications in coaching/supervision highly regarded)

Why Join Us?

Make a difference in the lives of victims of crime
Be a strategic leader in a supportive and forward-thinking team
Access flexible work options, learning programs and career development
Work in a values-led agency that promotes professionalism, integrity, and innovation

This role may involve occasional travel within Queensland.

We are an equal opportunity employer. People from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from non-English speaking backgrounds, are encouraged to apply.

Applications to remain current for 12 months.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.