Job Description: Are you tech savvy, have attention to detail, passionate about helping others, and providing exceptional customer service? Then you are the perfect person to join the Right at Home Southern NSW team as our full time Recruitment/Rostering and Admin Officer!
Company Background: Right at Home’s vision is to be the leading in-home care provider in terms of quality and service. We have over 800 offices around the world and 50 offices operating in Australia. Right at Home provides a wide range of care services designed to help people remain living at home and maintain their independence. Our home care services include companion, personal, nursing, respite, transportation, aged, transitional, 24-hour, palliative care and occupational therapy. Right at Home’s core values are Approachable, Collaborative, Accountable, Integrity, and Authentic. We live and breathe these core values everyday as they influence the way we act and behave with each other, our clients, and our team. Right at Home’s success focuses on creating the best possible experience for our team so they create the best possible experience for our clients. The ideal candidate will be joining a team of hard working, accountable, collaborative, and proven home care professionals.
The Ideal Candidate: The ideal candidate for our team will have a successful background in recruitment, human resources, compliance and people management within the home care industry. You must work collaboratively, be resourceful, use initiative, have a strong work ethic, have attention to detail, and be able to think outside the square. The ideal candidate should have knowledge of the Social, Community, Home Care and Disability Support Industry Award, Fairwork Legislation, performance management, and recruitment. This person will have the ability to connect with others naturally and effortlessly and bring the Right at Home culture to life.
Duties include:
- Manage the recruitment, onboarding, and training for all new Right at Home team members.
- Manage the performance management and compliance paperwork for all new and existing team members.
- Manage the employee engagement and communications strategy using Survey Monkey, Mail Chimp, or equivalent technology.
- Manage the employee termination process respectfully and within the legislative framework.
- Manage the employee experience to ensure Right at Home Culture is brought to life.
- Be (or become) an expert on the Social, Community, Home Care, and Disability Support Industry Award and Fairwork Legislation.
- Support the Finance Department through Carer and Client onboarding, retention and exit processes.
- Openly communicate with carers, clients, and clients families on a daily basis.
- Ensure all employee and client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home.
- Complete office administrative duties including fielding calls, printing, filing, scanning, photocopying, uploading documents, and updating employee compliance items.
- Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
- Assist with the rostering of clients services
- Assist with day to day general administration
- Ensure highest quality service is consistently delivered.
Intermediate to Advanced Skillset with:
- Adobe Acrobat (sign, edit, organise, combine files)
- Microsoft Suite (Excel, Word, Outlook, Powerpoint)
- Virtual Meeting Platforms (Zoom or Skype, Teams)
- Virtual Communication and Survey Platforms (Mail Chimp, Survey Monkey, etc)
Requirements:
- National Police Check
- Current First Aid and CPR
Job Types: Full-time, Permanent
Pay: From $70,000.00 per year
Work Location: In person
