Support excellent customer service by delivering administrative services to the Preventive Health Team at the HCC. The Preventive Health team delivers a range of services including the state-wide Quitline and Way to Wellness services. This position will be required to process referrals in a timely manner and manage associated tasks to support service delivery priorities. The position is required to action multiple dashboards and email accounts through use of the HCC Customer Relationship Management (CRM) system.
What you'll do:
Provide end-to-end service delivery for the HCC CRM system, by ensuring that client referrals are efficiently and accurately recorded and responded to in a timely manner.
Processing external referrals through Kiteworks, and other platforms, and making contact with and responding to General Practitioners via GP Connect and email.
Send resources to clients and stakeholders via email and post.
Provide administrative support to the Preventive Health Team, including, Quitline and Way to Wellness, including managing uncontactable processes, and merging records.
Engage with clinicians regarding requirements for referral and program participation.
Provide backup administration support for other systems and services as required.
Interact with various individuals and teams across the HCC in support of the services they offer to customers.
About you
We are searching for someone who:
Excellent time management skills and the ability to prioritise work.
Strong organisational skills with the ability to multi-task in a work environment that delivers multiple services.
Ability to use independent judgement and to manage and impart confidential information.
Well-developed interpersonal, written, and oral communication skills, including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
Experience working with CRM systems or clinical systems will be well regarded.
Experience utilising Microsoft application, such as Outlook, Teams, and Excel is highly desirable.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.