- A Full-time Ongoing position is available based across any of our NSW or VIC locations; including the potential for significant WFH arrangements
- Ensure an increase in client retention by supporting placements through the day to day timely management of quality and consistent Post Placement Support (PPS)
- Annual salary is $62,501+ 12% super
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)
About the role:
This Retention Officer will focus on ensuring an increase in client retention by supporting their placements through the day to day timely management of quality and consistent Post Placement Support (PPS). Where a client’s employment may be in jeopardy, the Retention Officer will alert and liaise with other staff to support the employer and client to help achieve a positive outcome on the journey to sustainable employment outcomes.
The Retention Officer will liaise with the AMES Australia Sites, employers and clients to follow up on declaration of earnings and report under-declaration of earnings to the relevant Government Department.
To be considered for this role, you will be able to demonstrate the following key selection criteria:
- Minimum 2 years’ administration experience
- A working knowledge and strong understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALD clients with disability, and the challenges and barriers they face
- Demonstrated strong administration and organisational skills including the ability to meet tight deadlines
- Solid computer literacy and experience in operating Microsoft applications and other administrative systems / databases
- Ability to comprehend and apply basic mathematical calculations
- Effective communication skills, both written and verbal
- Ability to adapt to change, including to learn new systems and processes as needed
- Proven experience working in a team environment
- Ability to interpret and understand policy and process information
- Where relevant - understanding different types of disabilities including physical, intellectual, sensory and mental health disabilities, as well as developmental disorders
- It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)
Applications for this position will be accepted up to 6 PM on Sunday, 31 August 2025, however interviews and/or other selection processes will commence as suitable applications are received.
To apply for this position please submit:
- Your current resume
- Cover letter addressing the key selection criteria outlined above
About us
AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights