Head of Data and AI Governance

General information

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Description & Requirements

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Help us deliver like never before  

We’re looking for a Head of Data & AI Governance to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

What you’ll deliver with us 

The Head of Data and AI Governance is a strategic leadership, responsible for implementing and owning an enterprise-wide data and AI governance framework. This framework is vital to ensuring ethical, compliant, and effective utilisation of data and AI technology to drive business value. You will lead operation teams responsible for different components of the framework, from data quality to knowledge management and AI assurance. Reporting directly into the General Manager of Data & AI Services you’ll work closely with our Chief Risk Officer, Chief Information Security Officer and other senior leaders on policy and strategy development.
 
This role is responsible for managing environmental scanning activity and monitor the changes in the market. The team has rolled our data stewardship in all domains so this person will uplift the training for those domain owners and ensure high quality training is completed. This is an educational role that requires this individual to apply and educate on guardrails when using AI. There is work to assess the future landscape of agentic AI, identify the pros & cons, review the target state architecture and continuously outline risks associated with data sharing between our various platforms. The Data & AI governance policy is continuously updated and shared with the board.

You’ll also   

• Lead the ongoing development of Australia Posts AI governance framework, incorporating global best practice to govern the ethical, legal, and effective use of data and AI.
• Oversee the implementation of a robust data stewardship and quality program, ensuring the organisation's data remains accurate, timely, accessible, and secure. 
• Direct the continuous refinement of the organisation's data governance framework to ensure alignment with strategic goals, focusing on critical areas such as data quality, privacy, security, and AI ethics. 
• Manage the integration of policy into AI projects and data management practices, working closely with relevant reams to ensure adoption and compliance.
• Conduct high-level Data and AI Governance Forums and Working Groups enabling cross-functional leadership to align on governance objectives and policies.
• Keep abreast of technological advancements and ethical AI considerations, adapting governance framework to meet evolving standards.
• Provide regular briefings to senior management and the board on our progress integrating data and AI governance across Australia Post.

About you  

We are seeking a leader that exemplifies Australia Post’s core values of Trust, Inclusivity, Empowerment and Safety. This includes ensuring your team has the skills and experience to execute their jobs effectively. You will have organisational recruitment and performance management experience. Leaning on your outstanding communication skills you will champion a culture of ethical AI use and data literacy, developing comprehensive training programs to improve organisation-wide understanding. 

You’ll also need   

• Extensive experience in a Senior Data Governance role, with demonstrated expertise in managing initiatives related to data quality, AI ethics, and compliance with global data protection regulations
• Background working in Data & AI assisting with policy development
• Outstanding stakeholder management and communication skills, with the ability to explain complex governance concepts to senior management and a diverse stakeholder audience.
• Understanding of international data protection laws (e.g. GDPR) and experience leading compliance-related initiatives
• Continuously developing understanding of the ethical issues surrounding data analytics, AI, and automated decision-making.
• Proven ability crafting and executing data or AI-related educational initiatives
• Confident collating board papers and comfortable updating the AI Governance policy that will go to the board

How we’ll deliver for you  

• This is an opportunity to shape how one of Australia's most iconic brands will safely interact with Data & AI
• Hybrid work environment in our new Burnley office just steps away from Burnley Station
• Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

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