Program Manager

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next

Role : Portfolio Manager

Location : Sydney, Australia

Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Roles and Responsibilities:

• Driving large Data Centre, Cloud & Infrastructure Transformation programs.
• Program Initiation and Planning: Create integrated program plan covering multiple work streams / projects including aspects such as cost, schedule, program scope, requirements, risk, quality, communication & stakeholder management, effort estimation, resource planning, measurement criteria or metrics for every work stream and consolidate the same to arrive at the final estimate for the project.
• Leverage the MSA structure to review the SOWs / work orders to understand the commitment / expectations.
• Program Governance: Identify the stakeholders, Review the subprogram governance with the concerned client Program Managers. Set up the communication plan and escalation process.
• Reviews: Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the program. Review and monitor all phases of the project (requirements gathering, design, architecture, build, testing, implementation, warranty) on a regular basis and suggest corrective actions.
• Tracking: Track actual vs planned program progress. Collaborate with the Project Managers of individual projects to create / review and track the project management plan as well as subsidiary plans including the cost, schedule, staffing/pyramid management, scope, requirements, risk, quality, communication & stakeholder management.

Skills /Competencies:

• Essential:

• Client Satisfaction Index
• Employee Satisfaction Index
• Relationship Mapping
• SLA and Metrics Compliance
• Internal IS Systems Accuracy
• Level of Domain understanding of the Portfolio
• Innovative value addition to the client
• Required Qualifications:

• The Program Manager needs to bring in best practices and collaborate with the Project Management, Architecture and Application teams to create the Program Plan and accomplish the target state of the transformation in best possible manner and time.
• Candidate must be located within Australia – preferably in Sydney.
• Bachelor’s degree or foreign equivalent required from an accredited institution.
• At least 11 years of Information Technology experience.
• At least 10 years of experience in directing and driving multiple large Data Center, Cloud or Infrastructure Transformation programs.
• At least 10 years of experience in end-to-end Program and Project Planning, execution including experience in Data center or cloud transformation projects and programs.
• Developing, measuring, and reporting on success of the program.
• Identifying and maintaining strong working relationships with all strategic programs and partners.
• Monitors program results against technical specifications.
• Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behavior that drive high performance.

Additional Skills:

• Strong Leadership
• Strategic Thinking
• Coordinating & Directing
• Proficiency in Communication
• Quality, Risk, and Scope Management
• Continuous process improvement
• Customer Satisfaction Measurement techniques
• Building and measuring the key performance indicators
• Change Management
• Influencing & Negotiating
• Knowledge and preferably working experience of Cloud services, Private Clouds
• PMP / Prince 2 / Agile certified professional
• Experience and desire to work in a Global delivery environment
• Australia Citizen or Permanent Resident

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”